Terms of service

Terms of Service

Last Updated: July 7, 2026

Welcome to 22Eighteen.

These Terms of Service ("Terms") govern your access to and use of 22Eighteen.com (the "Website"), including all products, services, content, features, promotions, and communications made available by 22Eighteen.

By accessing this Website, creating an account, subscribing to our marketing communications, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, Legal Notice, and any other policies referenced throughout this Website.

If you do not agree with these Terms, please discontinue use of this Website.

22Eighteen reserves the right to modify these Terms at any time. Continued use of the Website following any updates constitutes acceptance of the revised Terms.

Our online store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to offer products and services through this Website.

1. Eligibility & Website Use

By using this Website, you represent that you are at least the age of majority in your state of residence or that you are using this Website under the supervision and consent of a parent or legal guardian.

You agree to use this Website only for lawful purposes and in accordance with these Terms.

You agree not to:

Violate any applicable federal, state, or local law.
Interfere with the operation or security of this Website.
Upload malicious software, viruses, or harmful code.
Attempt unauthorized access to the Website, servers, customer information, or related systems.
Use automated software, bots, scraping tools, artificial intelligence systems, or similar technologies to copy, harvest, reproduce, extract, or collect Website content without prior written authorization from 22Eighteen.
Use this Website in any manner that could damage, disable, overburden, or impair its functionality.

Violation of these Terms may result in immediate suspension or termination of access to the Website without prior notice.

2. Products & Services

22Eighteen specializes in lifestyle and mobile accessories, including products that may be handmade, personalized, printed on demand, produced in limited quantities, or released as limited-time collections.

Because of the nature of these products:

Product availability is subject to change without notice.
Certain products may be discontinued at any time.
Limited edition products may not be restocked once sold out.
Handmade products may vary slightly in appearance due to their handcrafted nature.
Personalized or customized products may vary slightly from digital previews.

These natural variations are not considered defects.

Customers are solely responsible for selecting the correct phone make and model when purchasing device-specific accessories.

22Eighteen is not responsible for compatibility issues resulting from an incorrect device selection made during checkout.

Product images are intended to represent each product as accurately as possible. However, colors may appear differently depending on monitor settings, mobile device displays, lighting conditions, and photography.

22Eighteen cannot guarantee that colors displayed on a customer's screen will precisely match the physical product received.

3. Pricing, Promotions & Availability

All prices displayed on this Website are listed in U.S. Dollars (USD).

Prices, promotions, discounts, shipping rates, product availability, and promotional offers may be changed, modified, suspended, or discontinued at any time without prior notice.

Promotional offers:

cannot be applied retroactively;
cannot be combined unless specifically stated;
have no cash value;
may be modified or discontinued at any time.

Pricing errors, typographical errors, inventory discrepancies, or technical errors may occasionally occur.

22Eighteen reserves the right to correct such errors and to cancel or refuse any order placed using incorrect pricing, promotional information, or inventory availability.

If payment has already been received for a cancelled order, a full refund will be issued to the original method of payment.

4. Order Acceptance

Submission of an order does not constitute acceptance of that order.

22Eighteen reserves the right to accept, decline, limit, or cancel any order at its sole discretion.

Orders may be cancelled or limited for reasons including, but not limited to:

suspected fraud;
suspected unauthorized or illegal activity;
inaccurate pricing;
inventory shortages;
product availability;
payment authorization issues;
duplicate orders;
suspected reseller activity;
excessive return activity;
violation of these Terms.

If an order is cancelled after payment has been processed, any authorized payment will be refunded to the original payment method.

Ownership of products does not transfer until payment has been successfully processed and the order has shipped.

5. Billing & Payment Information

Customers agree to provide current, complete, and accurate billing, shipping, and payment information for every purchase.

Failure to provide accurate information may result in order delays, cancellation, or refusal of service.

22Eighteen accepts payment methods made available through Shopify Checkout.

Certain payment options, including Shop Pay Installments, Afterpay, or other Buy Now, Pay Later providers, are administered by independent third-party financial institutions.

Approval decisions, financing terms, payment schedules, installment agreements, late fees, account management, and financing disputes are governed solely by the applicable payment provider.

Questions regarding financing or installment payments should be directed to the applicable provider.

22Eighteen does not control financing approvals or payment decisions made by third-party payment providers.

6. Shipping, Returns & Warranty

Shipping, delivery, returns, exchanges, refunds, cancellations, warranty claims, and store credit are governed by the following policies:

Shipping Policy
Returns & Refunds Policy

Those policies are incorporated into these Terms by reference and form part of this agreement.

Customers are responsible for reviewing those policies before placing an order.

7. Customer Accounts

Customers are responsible for maintaining the confidentiality of any account credentials used on this Website.

You are responsible for all activity occurring under your account.

22Eighteen reserves the right to suspend or terminate customer accounts suspected of fraud, abuse, unauthorized activity, or violations of these Terms.

8. Reviews, Photos & User Content

Customers may voluntarily submit reviews, photographs, videos, testimonials, comments, social media posts, or other content relating to 22Eighteen products ("User Content").

By submitting User Content to 22Eighteen or by tagging, mentioning, or otherwise identifying 22Eighteen on social media, you represent that:

you own or have permission to use the content;
the content does not infringe upon the rights of any third party;
the content is truthful and accurate.

By submitting User Content, you grant 22Eighteen a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, publish, display, modify, distribute, and promote such content for marketing, advertising, social media, email marketing, website content, and other promotional purposes without additional compensation, unless otherwise prohibited by law.

22Eighteen reserves the right—but not the obligation—to remove or refuse User Content deemed inappropriate, unlawful, misleading, offensive, fraudulent, or otherwise inconsistent with the values of the brand.

9. Intellectual Property

All content available on this Website is the exclusive property of 22Eighteen or its respective licensors and is protected by applicable copyright, trademark, trade dress, and other intellectual property laws.

This includes, but is not limited to:

logos;
branding;
product names;
collection names;
slogans;
graphics;
artwork;
illustrations;
mockups;
photographs;
videos;
written copy;
website design;
product designs;
downloadable materials;
marketing assets; and
other original creative works.

No portion of this Website may be copied, reproduced, distributed, republished, displayed, modified, sold, licensed, reverse engineered, or used for commercial purposes without the prior written consent of 22Eighteen.

The use of any Website content for the purpose of training artificial intelligence systems, machine learning models, datasets, or automated content generation tools without prior written authorization is expressly prohibited.

10. Community Standards

22Eighteen is committed to maintaining a respectful and welcoming shopping experience.

22Eighteen reserves the right to refuse service, restrict accounts, cancel orders, remove content, or terminate access to the Website when a customer engages in conduct that includes, but is not limited to:

harassment;
abusive or threatening language;
discrimination;
fraudulent activity;
chargeback abuse;
misuse of promotions;
repeated violations of company policies;
attempts to deceive or manipulate Customer Care;
activity believed to compromise the safety, security, or integrity of the business or its customers.

These decisions are made at the sole discretion of 22Eighteen and may be taken without prior notice when reasonably necessary to protect the business, its customers, or its operations.

11. Third-Party Services & Links

This Website may contain links to third-party websites, applications, services, payment providers, social media platforms, or other resources that are not owned or controlled by 22Eighteen.

These third-party services are provided solely for customer convenience.

22Eighteen does not control and is not responsible for:

the content of third-party websites;
the privacy or security practices of third parties;
products or services offered by third parties;
the availability or functionality of third-party websites; or
any transactions conducted with third parties.

Your use of third-party services is governed by the terms and policies of those providers.

22Eighteen encourages customers to review the applicable terms and privacy policies before engaging with any third-party service.

12. SMS Marketing

By voluntarily subscribing to receive SMS marketing communications from 22Eighteen, you consent to receive recurring promotional, transactional, and personalized text messages sent to the mobile number provided during enrollment.

Consent to receive SMS messages is not a condition of purchase.

Message frequency varies.

Message and data rates may apply according to your mobile carrier's plan.

Customers may opt out at any time by replying STOP to any SMS message received from 22Eighteen.

For assistance, reply HELP or contact CustomerCare@22Eighteen.com.

Delivery of text messages is subject to effective transmission by your mobile carrier.

22Eighteen is not responsible for delayed, failed, or undelivered text messages resulting from carrier interruptions or technical issues.

Additional information regarding the collection and use of personal information is available in the Privacy Policy.

13. Privacy

Your submission of personal information through this Website is governed by the 22Eighteen Privacy Policy.

By using this Website, you acknowledge that you have reviewed the Privacy Policy and understand how your information is collected, used, stored, and protected.

14. Errors, Inaccuracies & Omissions

Despite every effort to provide accurate information, this Website may occasionally contain typographical errors, inaccuracies, omissions, pricing errors, product description errors, inventory discrepancies, promotional inaccuracies, or other unintended mistakes.

22Eighteen reserves the right, at any time and without prior notice, to:

correct errors or omissions;
update product information;
modify pricing;
adjust inventory availability;
cancel orders placed using incorrect information; and
refuse transactions resulting from obvious errors.

If payment has already been processed for an affected order, a refund will be issued to the original method of payment.

The presence of an error does not obligate 22Eighteen to honor incorrect pricing, promotions, inventory levels, or product descriptions.

15. Prohibited Uses

In addition to all other restrictions contained within these Terms, customers may not use this Website or its content to:

violate any applicable law or regulation;
infringe upon the intellectual property rights of 22Eighteen or others;
impersonate another person or entity;
provide false or misleading information;
submit fraudulent orders or payment information;
engage in phishing, scraping, data mining, or automated data collection;
introduce malicious software or code;
interfere with the security or operation of the Website;
attempt unauthorized access to systems or customer information;
use Website content for artificial intelligence or machine learning training without written permission;
harass, threaten, intimidate, abuse, or discriminate against employees, representatives, or other customers;
manipulate promotions, discounts, giveaways, referral programs, or other marketing initiatives.

Violation of these Terms may result in suspension of Website access, cancellation of orders, permanent account restrictions, and any other remedies available under applicable law.

16. Disclaimer of Warranties

Except as expressly provided in the 22Eighteen Returns & Refunds Policy or any applicable written warranty, all products, services, and Website content are provided "AS IS" and "AS AVAILABLE."

To the fullest extent permitted by law, 22Eighteen disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

22Eighteen does not guarantee that:

the Website will always be available;
the Website will be uninterrupted or error-free;
defects will always be corrected;
information will always be complete or current; or
the Website will always be free of viruses or other harmful components.

17. Limitation of Liability

To the fullest extent permitted by applicable law, 22Eighteen shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to:

use of the Website;
inability to access the Website;
delays in service;
third-party services;
products purchased through the Website;
shipping delays outside the control of 22Eighteen;
loss of profits;
loss of revenue;
loss of business opportunities;
loss of goodwill;
loss of data; or
any similar damages.

Where liability cannot be excluded by law, 22Eighteen's total liability shall be limited to the maximum extent permitted under applicable law.

18. Indemnification

You agree to defend, indemnify, and hold harmless 22Eighteen from and against any claims, liabilities, damages, judgments, losses, expenses, or reasonable attorneys' fees arising out of:

your violation of these Terms;
your misuse of the Website;
your violation of applicable law;
your infringement of the rights of any third party; or
any content submitted by you through this Website.

19. Force Majeure

22Eighteen shall not be liable for any delay or failure to perform its obligations when such delay or failure results from circumstances beyond its reasonable control.

These circumstances include, but are not limited to:

natural disasters;
severe weather;
fire;
flood;
pandemic or public health emergency;
acts of government;
labor disputes;
transportation interruptions;
carrier delays;
supply chain disruptions;
internet or telecommunications outages;
cyberattacks; or
any other event beyond the reasonable control of 22Eighteen.

Performance of affected obligations shall be suspended only for the duration of the event giving rise to the delay.

20. Governing Law

These Terms of Service and any separate agreements through which 22Eighteen provides products or services shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

Any provision determined to be unlawful, invalid, or unenforceable shall be severed from these Terms, and the remaining provisions shall remain in full force and effect.

Failure by 22Eighteen to enforce any right or provision contained in these Terms shall not constitute a waiver of that right or provision.

These Terms, together with the Privacy Policy, Shipping Policy, Returns & Refunds Policy, Legal Notice, and any other policies published on this Website, constitute the entire agreement between you and 22Eighteen regarding your use of this Website.

22Eighteen reserves the right to modify these Terms at any time by posting an updated version on this Website.

The version in effect on the date an order is placed shall govern that transaction.

Continued use of this Website following the publication of revised Terms constitutes acceptance of those changes.